Shipping policy

SHIPPING POLICY

Last updated: 26 SEPTEMBER 2026

1. Shipping Destinations

The BG's ships orders worldwide.

2. Order Processing

Orders are prepared and shipped within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

3. Order Changes or Cancellations

You may request a change to your shipping address or cancel your order within 24 hours of placing it, provided it has not yet been shipped. Please send your request to helps@bgsclub.com and include your order number.

4. Carriers

Depending on the destination and package size, orders are shipped with one of the following carriers: Canada Post, Purolator, UPS, FedEx or DHL.

5. Shipping Costs

Shipping costs are calculated automatically at checkout based on the weight of your order and your shipping address. The amount is displayed before you confirm your order.

6. Delivery Times

The following estimated delivery times apply from the date of shipment:

These times are estimates only. Delays may occur due to the carrier, customs procedures or circumstances beyond our control.

If your order is not delivered within 30 days of the expected delivery date, you may request cancellation of the order and a refund of the amounts paid, in accordance with Quebec's Consumer Protection Act.

7. Order Tracking

A tracking number is sent to you by email as soon as your order ships. You can use it to track your package on the carrier's website.

8. Currency

Prices are displayed and charged in your local currency through automatic conversion. The exchange rate applied may vary. Your financial institution may charge currency conversion or transaction fees, which are your responsibility.

9. Customs Duties and Import Taxes

For deliveries outside Canada, customs duties, import taxes and clearance fees are the customer's responsibility. They are collected by the authorities or the carrier upon delivery and are not included in the product price or shipping costs.

If you refuse to pay these fees, the package may be returned or destroyed. In that case, the original shipping costs and any return costs will not be refunded.

10. Shipping Address

You are responsible for providing a complete and accurate shipping address. The BG's is not responsible for packages that are lost, delayed or returned due to an incorrect or incomplete address. In such cases, reshipping costs are the customer's responsibility.

11. Damaged, Lost or Undelivered Packages

If your package arrives damaged, or if tracking shows it as delivered but you have not received it, you must notify us within 48 hours of delivery at helps@bgsclub.com, including your order number and, where applicable, photos of the package and product.

If your package appears to be lost in transit, please contact us as soon as the estimated delivery time has passed.

After verification with the carrier, The BG's will offer you a solution (reshipment or refund) within 1 to 10 business days.

These provisions apply without prejudice to your rights under applicable law.

12. Contact

For any questions about the shipping of your order:

The BG's

Email: helps@bgsclub.com